Locked Account: How to Unlock
Symptoms
- Unable to login to file servers or VPN
- Can't connect to 9R-Employee Wi-Fi
- Trouble logging into apps and websites or your PC
Trouble logging into websites and apps
Solution
To unlock your 9Rooftops account fill out this form and select I know my password:
Note: It may take up to 5 minutes before your account unlocks after submitting the request.
If you are still locked out of the WiFi please turn WiFi off and then on in the settings on your device.